Refund policy

At Raven Marque, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received

• Unworn or unused

• With original tags attached

• In original packaging

• Proof of purchase is required

To initiate a return, please contact us at sales@ravenmarque.com.

If your return request is approved, we will provide return instructions and a return shipping label. Returns sent without prior approval will not be accepted.

Return Shipping Fees

Raven Marque will cover the return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at sales@ravenmarque.com so we can resolve the issue promptly.

Exchanges

To receive a different item, we recommend returning the original item first. Once the return is approved, you can place a new order for the replacement item. This ensures the fastest processing time.

Order Cancellations

Orders can be cancelled within 1 hour of placing the order.

If more than 1 hour has passed, the order cannot be cancelled and must be returned after delivery. Once an order has shipped:

• Shipping fees are non-refundable

• No restocking fees apply

Refunds

Once your return is received and inspected, we’ll notify you of the refund status.

If approved:

• Refunds are issued to the original payment method

• Processing time is within 7 business days

Please note that your bank or card provider may take additional time to post the refund.

If more than 7 business days have passed since approval, contact us at sales@ravenmarque.com.

Contact Information

Email: sales@ravenmarque.com
Phone: +1 437-989-4284
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM