Privacy policy
Raven Marque operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Raven Marque is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
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Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
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Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
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Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
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From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services.
To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.
Marketing and Advertising.
To send marketing, advertising, and promotional communications and display relevant online advertisements.
Security and Fraud Prevention.
To authenticate accounts, detect and prevent fraud, and protect the Services.
Communicating with You.
To provide customer support and respond to inquiries.
Legal Reasons.
To comply with applicable laws, respond to lawful requests, and enforce our terms and policies.
How We Disclose Personal Information
We may disclose personal information:
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With Shopify, vendors, and service providers performing services on our behalf;
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With business and marketing partners for advertising services;
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When you direct, request, or consent to disclosure;
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With affiliates within our corporate group;
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In connection with business transactions or legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information may be transferred to Shopify and third parties in other countries. Shopify may process data independently. For more information, visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. Raven Marque is not responsible for the privacy or security practices of those sites.
Children’s Data
The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
Security and Retention of Your Information
No system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, and to opt out of certain data processing activities. You may opt out of promotional emails at any time.
Residents of the UK and EEA may have additional rights.
International Transfers
Your personal information may be transferred and processed outside your country of residence using recognized safeguards where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or your personal information, or wish to exercise your rights, contact us at:
Email: sales@ravenmarque.com
Phone: +1 437-989-4284
For purposes of applicable data protection laws, Raven Marque is the data controller of your personal information.